We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your jewelry, we offer a 30-day free return policy to provide you with a hassle-free shopping experience. Please review the terms and conditions below to ensure your return is eligible.
Eligibility for Returns
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Items must be returned within 30 days from the date of delivery.
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The item must be in its original condition with all tags, certificates, and packaging included.
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Custom or personalized pieces (including engraved items) are not eligible for returns unless they arrive defective or damaged.
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Items that show signs of resizing or alterations by a third party will not be accepted for returns.
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Only purchases made directly from De Blancas’ official website are eligible for returns. If purchased through a third-party retailer, please refer to their return policies.
Return Process
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Request a Return – Contact our customer service team at [customer support email] or visit our Returns Portal on our website to initiate a return request.
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Receive a Prepaid Shipping Label – Once your return request is approved, we will provide you with a prepaid return shipping label.
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Pack Your Item Securely – Ensure the jewelry is packed securely in its original packaging, including all accessories, certificates, and documents.
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Ship the Item Back – Drop off your package at the nearest shipping facility using the provided prepaid label.
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Processing & Refund – Once we receive and inspect the returned item, we will process your refund within 7-10 business days to your original payment method.
Refunds & Exchanges
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Refunds will be issued to the original form of payment. Shipping charges (if any) from the original order are non-refundable.
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If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order.
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If your item arrives damaged or defective, please contact us immediately for a replacement or full refund.
Non-Returnable Items
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Gift cards and promotional items.
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Items marked as final sale.
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Customized or engraved pieces.
Additional Terms
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De Blancas reserves the right to refuse any return that does not meet the stated conditions.
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If a return is deemed ineligible, the item will be sent back to the customer at their expense.
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De Blancas is not responsible for lost or stolen return shipments. Please ensure your return is properly tracked.
For any questions or concerns regarding our 30-day free return policy, please reach out to our customer service team at [customer support email]. We are here to assist you and ensure a smooth return experience.
De Blancas – Elegance, Confidence, and Hassle-Free Shopping.