Terms of Services

De Blancas Terms of Service

Welcome to De Blancas! These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from De Blancas, you agree to comply with the following terms and conditions.

1. General Terms

  • By using our website, you confirm that you are at least the age of majority in your jurisdiction.

  • You may not use our products for any illegal or unauthorized purpose.

  • We reserve the right to refuse service to anyone at any time.

2. Orders & Payment

  • All prices listed on our website are in USD and are subject to change without notice.

  • We accept payments through secure payment gateways, ensuring the protection of your financial information.

  • De Blancas reserves the right to refuse or cancel orders suspected of fraudulent activity.

3. Shipping & Delivery

  • All orders are processed and shipped from Vancouver, BC, Canada.

  • We offer free fast shipping on eligible orders via UPS and Canada Post.

  • International shipping is available, and customers are responsible for any customs fees or taxes.

4. Returns & Exchanges

  • We offer a 30-day free return policy on all eligible items. Items must be returned in original condition with all packaging and certificates.

  • Customized or engraved items are not eligible for returns unless defective.

  • Refunds will be issued to the original payment method once the return is processed.

5. Warranty

  • De Blancas offers a 3-year warranty covering material and craftsmanship defects.

  • If a chain is broken, we will replace it. However, customers are responsible for ensuring the chain is not tangled.

  • The warranty does not cover damage from improper handling, wear and tear, or unauthorized modifications.

6. Intellectual Property

  • All content on our website, including images, text, and designs, is the property of De Blancas and may not be copied or reproduced without permission.

7. Privacy & Security

  • Your privacy is important to us. We do not sell or share personal information, except as necessary to fulfill orders.

  • Our website uses Secure Socket Layer (SSL) encryption to protect your personal data.

8. Limitation of Liability

  • De Blancas shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • We are not responsible for lost or stolen shipments once they have been delivered.

9. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time without prior notice.

  • Continued use of our website after changes have been made constitutes acceptance of the new terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at support@deblancas.com.